Frequently Asked Questions
We offer a wide selection of recognition items including trophies, plaques, medals, acrylic awards, glass/crystal awards, ribbons, and personalized nameplates for sports, schools, companies, and special events.
Yes. Most items can be personalized with names, dates, titles, and logos. Available customization options vary by product and material.
Yes. Depending on the item, we provide engraving, full-color imprinting, and/or nameplates. The method used depends on the award material and design.
You can upload your logo or artwork during the purchasing process for each item. This helps ensure your artwork is applied to the correct product in your order.
Vector files (AI, EPS, PDF) are best for sharp results. If you don’t have vector artwork, a high-resolution PNG is usually the next best option.
For many logo or layout-sensitive orders, proofs may be provided when artwork confirmation is needed. Proofs help verify spelling, placement, and overall layout before production.
Production time depends on the item and the level of personalization. Standard awards may ship quickly, while custom logo or specialty items may require additional time.
Rush options may be available based on the product and current production capacity. Rush fees may apply. If you have a deadline, contact us before ordering.
Please provide the exact text you want, including spelling, capitalization, and line breaks. Copy-and-paste your final text to reduce the chance of errors.
Yes. Share your event type, quantity, budget, and deadline, and we can recommend award options that fit your needs.
Some products can be ordered individually, while others may have minimum quantities (commonly for certain medals, ribbons, or specialty custom items). Any minimums are listed on the product page.
Bulk pricing may be available for teams, leagues, schools, or corporate events. Contact us for a quote if you’re ordering larger quantities.
Yes. If your order includes multiple personalized items (like a roster), you can provide a name list and we’ll apply the correct personalization to each award.
Trophies are typically freestanding and feature a figure or cup. Plaques are wall-mounted. Acrylic awards are modern, freestanding recognition pieces with clean lines and premium presentation.
Materials vary by product and may include resin, metal, acrylic, wood, glass, and crystal. Each product page notes the material and finish.
In many cases, yes. Fully custom projects may require additional artwork setup, lead time, and sometimes minimum quantities. Share your idea and we’ll advise what’s possible.
Yes. Perpetual awards are available and designed to add new plates over time for ongoing recognition.
Usually, yes—if the product is still available. We can often repeat the same style and update the engraving or printed details.
Send a photo or link and your budget range. If we can’t source the exact item, we can recommend a close match or an upgraded alternative.
Yes. Shipping options and delivery estimates vary by item and destination. Tracking is typically available once your order ships.
Local pickup may be available depending on fulfillment location and order type. Contact us prior to ordering to confirm pickup options.
Payment methods are shown during checkout and typically include major credit/debit cards and other secure options offered on the site.
Sales tax may apply based on your location and applicable tax rules. Any taxes are calculated during checkout.
Personalized items are custom-made and are generally non-returnable unless there is an error on our part or the item arrives damaged.
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and work to resolve it as quickly as possible.