Refund and Returns Policy
Last updated: February 2026
Thank you for shopping with us. Please review our Refund & Returns Policy carefully before placing an order.
Personalized & Engraved Items
Due to the custom nature of engraved and personalized products, all personalized items are final sale.
Personalized or engraved items may only be returned or replaced if an error was made by our company, such as:
-
Incorrect engraving text
-
Misspelled names or dates entered incorrectly by us
-
Wrong product or design produced
Customer-submitted errors, including spelling mistakes, incorrect dates, layout choices, or personalization details provided at checkout, are not eligible for returns, refunds, or replacements.
Non-Personalized Items
Non-personalized items may be returned under the following conditions:
-
Returns must be initiated within 14 business days of delivery
-
Items must be unused, unengraved, and in original condition
-
Original packaging must be included
Refunds are issued once the returned item is received and inspected.
Return Authorization
All returns require prior authorization.
Please contact us before sending any item back to request a return approval.
Unauthorized returns may not be accepted.
Shipping Costs
-
Shipping fees are non-refundable
-
Return shipping costs are the responsibility of the customer unless the return is due to our error
Damaged or Incorrect Items
If you receive a damaged item or believe there is an error with your order, please contact us within 3 business days of delivery and include:
-
Order number
-
Description of the issue
-
Clear photos of the item and packaging
Refund Processing
Approved refunds will be processed after the returned item is received and inspected.
Refunds are issued to the original method of payment.
Contact Information
If you have questions about this Refund & Returns Policy, please contact:
CloudnBugs
Website: https://cloudnbugs.com